1. Introduction
b2bcoach (“b2bcoach,” “we,” “our,” or “us”) is a brand operated by Raymondo Ventures FZ-LLC, a Free Zone Limited Liability Company registered in Ras Al Khaimah Economic Zone, United Arab Emirates.
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase or access our products or services, book a consultation, communicate with us, or otherwise interact with b2bcoach.
Where applicable, we process personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (“GDPR”) where it applies to our processing activities.
2. Data Controller
The data controller responsible for your personal data is:
Raymondo Ventures FZ-LLC
Trading as: b2bcoach
TRN: 105377488900001
Registered Address: Compass Building – Al Hulaiah, Al Hulaiah Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Email: [email protected]
Phone: +971 52 27 20190
3. Information We Collect
We collect personal information that is reasonably necessary to provide our products and services, process purchases, communicate with customers, manage bookings, and operate and improve our website.
a. Information You Provide to Us
When you purchase a product, book a consultation, create an account, complete a form, or otherwise contact us, we may collect information such as:
Full name
Email address
Phone number
Billing information
Purchase and transaction information
Booking and appointment information
Account information
Information you provide when communicating with us
Payment card information may be collected and processed directly by our payment service providers. We generally do not store complete payment card details ourselves.
b. Automatically Collected Information
When you visit or interact with our website, we may automatically collect certain technical and usage information, including:
IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on the website
Referring website, advertisement, or source
Website interactions and events
Cookie and tracking identifiers
We may use this information for website functionality, analytics, security, advertising measurement, and improvement of our products and services.
4. Purposes and Legal Bases for Processing
We may process your personal data for the following purposes:
Product and service delivery: To process purchases, provide access to digital products or courses, manage customer accounts, schedule consultations, and otherwise provide the products or services you request.
Payment administration: To process payments, reservation fees, payment plans, refunds where applicable, and related financial administration.
Communication: To send purchase confirmations, access information, appointment reminders, service-related messages, and respond to inquiries or support requests.
Customer relationship management: To manage our relationship with customers and prospective customers and maintain relevant records of interactions.
Analytics and improvement: To understand how visitors use our website and improve our website, products, services, marketing, and customer experience.
Advertising and measurement: Where permitted, to measure the effectiveness of advertising campaigns and understand interactions with our advertisements and website, including through tools such as Meta Pixel.
Security and fraud prevention: To protect our website, systems, customers, and business against fraud, misuse, unauthorized access, and other security threats.
Legal and regulatory compliance: To comply with applicable accounting, tax, regulatory, legal, and compliance obligations.
Where the GDPR applies, our processing may rely on one or more of the following legal bases:
Article 6(1)(b) GDPR – processing necessary to perform a contract with you or take steps at your request before entering into a contract.
Article 6(1)(a) GDPR – your consent, including where required for optional analytics or marketing cookies.
Article 6(1)(f) GDPR – our legitimate interests, including operating and improving our services, maintaining security, providing customer support, and managing our business, provided those interests are not overridden by your rights and interests.
Article 6(1)(c) GDPR – processing necessary to comply with a legal obligation, where applicable.
Where processing is based on consent, you may withdraw your consent at any time.
5. Data Sharing and Service Providers
We do not sell or rent your personal data.
We may share personal data with trusted third-party service providers that assist us in operating our business, website, marketing, payments, communications, course delivery, customer management, and booking processes.
Depending on the services you use and our current technology setup, these providers may include providers of:
Website hosting and website infrastructure
Payment processing
Scheduling and booking
Customer relationship management (CRM)
Email and SMS communications
Automation and system integrations
Course hosting and digital product delivery
Analytics
Advertising and conversion tracking
Such providers may include services such as Webflow, Calendly, Zapier, GoHighLevel / LeadConnector, Meta Platforms, payment providers, and other service providers used by b2bcoach.
Where required by applicable law, service providers processing personal data on our behalf are subject to appropriate contractual and data protection obligations.
We may also disclose personal data where required by law, regulation, court order, governmental authority, or where reasonably necessary to establish, exercise, or defend legal claims.
6. International Data Transfers
Raymondo Ventures FZ-LLC is established in the United Arab Emirates, and some of our service providers may operate in the United States, European Union, United Kingdom, United Arab Emirates, or other jurisdictions.
As a result, your personal data may be processed or stored outside the country in which you reside.
Where the GDPR applies and personal data is transferred outside the European Economic Area (“EEA”) to a country that has not been recognized as providing an adequate level of data protection, we use appropriate safeguards where required by law.
These safeguards may include:
Standard Contractual Clauses approved by the European Commission;
An applicable adequacy decision;
The EU-U.S. Data Privacy Framework where applicable to a certified recipient; or
Other legally recognized transfer mechanisms.
7. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing our products and services, maintaining customer relationships, resolving disputes, enforcing agreements, and satisfying legal, accounting, tax, and regulatory requirements.
Retention periods may therefore vary depending on the type of information and the purpose for which it is processed.
Booking and communication information may be deleted or anonymized when it is no longer required for those purposes.
Transaction, accounting, and other information may be retained for longer where required by applicable law or reasonably necessary to establish, exercise, or defend legal claims.
If you request deletion of your personal data, we will delete or anonymize eligible information unless we are required or permitted to retain it under applicable law.
8. Your Data Protection Rights
Depending on your location and the applicable data protection laws, you may have certain rights concerning your personal data.
Where the GDPR applies, these may include:
Right of access – You may request information about the personal data we process about you and obtain a copy.
Right to rectification – You may request correction of inaccurate or incomplete personal data.
Right to erasure – You may request deletion of your personal data in circumstances provided by applicable law.
Right to restriction of processing – You may request that we restrict the processing of your personal data in certain circumstances.
Right to data portability – You may have the right to receive certain personal data in a structured, commonly used, and machine-readable format.
Right to object – You may object to certain processing based on legitimate interests and, where applicable, processing for direct marketing purposes.
Right to withdraw consent – Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
You may also have the right to lodge a complaint with an applicable data protection supervisory authority.
To exercise your rights or ask questions about your personal data, contact us at:
We may need to verify your identity before processing certain requests.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies for website functionality, analytics, advertising, and performance measurement.
a. Essential Cookies
Essential cookies are used where necessary for the operation, security, checkout, login, booking, or other core functionality of the website.
These cookies generally cannot be disabled through our systems where they are strictly necessary to provide the requested functionality.
b. Analytics and Marketing Technologies
We may use analytics and advertising technologies, including Meta Pixel, to understand website interactions, measure advertising performance, and improve our marketing.
Where required by applicable law, non-essential analytics and marketing technologies will only be activated after obtaining your consent.
You may withdraw or change your cookie preferences through the cookie settings available on our website, where provided.
You may also be able to control certain cookies through your browser settings.
10. Communications, Email and SMS
When you purchase a product, book a consultation, create an account, or otherwise use our services, we may send transactional or service-related communications by email or SMS.
These communications may include:
Purchase confirmations
Payment information
Course or product access details
Booking confirmations
Appointment reminders
Account or service notifications
Customer support communications
Where we send marketing communications, we will do so in accordance with applicable marketing and data protection laws.
Where applicable, you may unsubscribe from marketing emails using the unsubscribe link contained in the message.
For SMS communications where the functionality is supported, you may opt out by replying STOP.
Please note that opting out of marketing communications does not necessarily prevent us from sending essential transactional or service-related messages concerning an active purchase, booking, account, or contractual relationship.
11. Payment Information
Payments for b2bcoach products and services may be processed by third-party payment providers.
When making a payment, certain personal and payment information may therefore be provided directly to the relevant payment provider and processed in accordance with its own terms and privacy practices.
For purchases involving reservation fees or payment plans, our payment provider may securely store a payment method or payment token to process subsequent payments that you have authorized in connection with your purchase.
We do not generally receive or store your complete payment card number.
12. Data Security
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse.
Depending on the systems involved, these measures may include:
Secure HTTPS/TLS transmission
Access controls
Authentication measures
Restricted access to personal data
Security measures implemented by our infrastructure and service providers
Backups and other measures designed to maintain availability and integrity
While we take reasonable steps to protect personal data, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Third-Party Websites and Services
Our website and services may contain links to or integrations with third-party websites and services, including payment providers, scheduling platforms, social media platforms, and other external services.
These third parties may process personal data under their own privacy policies and terms.
Raymondo Ventures FZ-LLC is not responsible for the privacy practices of independent third-party websites or services. We encourage you to review their privacy policies before providing personal information.
14. Children's Privacy
Our products and services are not intended for children where parental or guardian consent would be required under applicable data protection law.
We do not knowingly seek to collect personal data from children in violation of applicable law.
If you believe that a child has provided us with personal data unlawfully, please contact us at [email protected].
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal obligations, or data processing practices.
The latest version will be published on our website together with an updated “Last Updated” date.
Where required by applicable law, we will provide additional notice of material changes.
16. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our processing of personal data, please contact:
Raymondo Ventures FZ-LLC
Trading as: b2bcoach
TRN: 105377488900001
Registered Address: Compass Building – Al Hulaiah, Al Hulaiah Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Email: [email protected]
Phone: +971 52 27 20190
17. Applicable Data Protection Law
Raymondo Ventures FZ-LLC is established in the United Arab Emirates.
Depending on your location and the nature of our activities, additional privacy and data protection laws may apply to our processing of your personal data, including the EU General Data Protection Regulation (GDPR) where its territorial scope applies.
Nothing in this Privacy Policy is intended to limit any mandatory privacy or data protection rights that you may have under applicable law.